Customer Supper Hotline

We are as close as a telephone!

Via our Customer Support Hotline, (392) 444 73 73, you can perform fundamental banking transactions anywhere you wish by just a phone call.

When you call the Türk Bankası Customer Support Hotline, you will be connected to one of our warm and sincere Customer Representatives after a short welcome message, who will assist you for your banking transactions.

Benefits:
• You can use the Customer Support Hotline anytime you wish, and do not have to go to the branch.
• You can reach our Customer Support Hotline from anywhere having a telephone connection.

PRODUCT AND SERVICE INFORMATION
• Individual Loans
• Credit Card Product Information
• Investment Products
• Payments
• ATM & Branch Information
• Other Transactions

BANKING AND ACCOUNT TRANSACTIONS
• Account Information
• FX Transactions and FX Rate Information
• Invoice Information
• Individual Loan Information
• Other Transactions

CREDIT CARD/DEBIT CARD/PREPAID CARD TRANSACTIONS
• Card Limit Information
• Card Statement and Current Debt Information
• Credit Card Payment and Payment Point Information
• Credit Card Turkish Para Points Information & Gift Check Requests
• Card Application and Application Inquiries
• Information Updates
• Lost or Stolen Card Notification
• Card Cancellation Requests
• Card Delivery Information
• Customer Drawing Objections
• Courier Problems
• Password Requests
• Removal of Password Blockage
• Password Delivery Information
• Other Transactions

MEMBER COMPANY and POS TRANSACTIONS
• Company Receivable/Payable Information
• Company Information Updates
• Commission Rate Information
• Company Transaction Information
• POS End-of-Day Transaction Follow-Up
• POS Failure Notification
• Customer Objections
• POS Account Balance Information
• POS Usage Information
• POS Application Document Information
• Other Transactions

INTERNET BANKING
• Internet Banking Activation
• Removal of Blockage
• Information on Transactions Performed
• New Password Requests
• Assistance on Utilization Problems
• Static IP Definition Requests
• Authorization Inquiries
• Password Delivery Information
• Other Transactions

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